25 March 2020 - 12:00 Japan Standard Time
Further to the most recent government travel advisories and restrictions in the attempt to contain the spread of COVID-19, Oku Japan is closely monitoring this rather extreme situation, and directly contacting guests who are being affected by the ongoing changes.
The impact this unforeseen crisis has had thus far on tourism around the world—and on Japan’s remote communities—has been difficult to observe. Oku recognizes the important role we as a tour operator must play in supporting our guests and the hardworking local guides and innkeepers who make our travel experiences so singular. As such, we’re currently endeavouring to provide flexible transfer and cancellation options while also minimizing the negative economic effects a decline in tourism will have on our community partners.
The bespoke nature of our itineraries means that all trip transfers and cancellations must be subject to consideration on a case by case basis, as we work closely with our partners to lessen fees where and when we can. This means:
- For departures within 21 days: Guests looking to make a change are asked to please contact us directly at firstname.lastname@example.org or by emailing the individual team member handling your booking. We will waive all standard Oku Japan change fees, and will do what we can to minimize any charges incurred by our local partners.
- For departure dates between 21-40 days: Guests may transfer their trip to a later date, free of charge. Alternatively, the option remains to cancel according to our standard Booking Conditions.
Oku Japan prides itself on supporting communities and small businesses across Japan through tourism. We and our partners appreciate your ongoing patience and understanding in this ever-changing and complicated time.
For regular updates on COVID-19, please visit: www.who.int/emergencies/diseases/novel-coronavirus-2019
The Ministry for Health, Labour and Welfare is providing updates on the situation within Japan.
For more information: www.mhlw.go.jp/stf/seisakunitsuite/bunya/newpage_00032.html