Oku Japan is a team of people who love Japan, and who love working in the travel industry, using their enthusiasm for Japan in their daily job. We are a small but expanding company, always happy to hear from those who would like to share in our passion and join our team. We are an equal opportunities employer and also periodically offer internships.


Our main office is in Kyoto, so if you are considering a career in the travel industry, and have experience of living, working or travelling in Japan, do get in touch.

CURRENT JOB OPENINGS

HOW TO APPLY: Please send cover letter and resume to agents@okujapan.com.


Job responsibilities of Agent Sales Executives - B2B DMC include but are not limited to the following:

  • Learning our trip destinations and individual itineraries in detail
  • Taking calls and replying to emails from travel trade professionals
  • Seeking out prospective trade partners
  • Building rapport and understanding the needs of our tour operator partners
  • Following up on leads to help determine the best trip fit and closing those sales
  • Preparing quotes and customizing them to ensure they meet the needs of your customers
  • Booking and entering reservations and handling special requests and additional services
  • Supporting your customers with all pre, during and post trip questions, amendments and issues
  • Provide training to our partners’ sales teams on their tour series
  • Connect with our trade partners pre and post trip to ensure all goes to plan and listen to their feedback to ensure we continually improve our trips
  • Building relationships with our trade partners that lead to lasting commercial relationships
  • Doing your utmost to ensure our trade partners’ customers have a positive experience, from start to finish from their first enquiry to their post trip survey
  • Developing and writing custom itineraries and proposals
  • Communicating closely with our marketing and operations teams and other stakeholders to efficiently drive your book of business while ensuring the delivery of high-end service
  • Contributing to marketing initiatives including writing blog posts, contributing to documentation
  • Working and fully available 9-6 Monday – Friday. Additional hours may be necessary to achieve your goals and complete your work
  • Occasionally, weekend work may be required
  • Occasionally, domestic or international travel may be required to attend trade events and this may include weekend travel

WHO ARE WE LOOKING FOR:

  • Japan travel experience, preferably to diverse nature destinations
  • You have a passion for active and adventure travel with extensive experience and knowledge of the destinations and activities we offer
  • Experience in sales or customer-facing roles where you have demonstrated your ability to understand customer needs, propose solutions, overcome objections and close sales
  • Outstanding customer service and problem-solving skills
  • An excellent eye for detail and administrative skills
  • Able to multi-task, prioritise and establish deadlines to ensure competing objectives are met
  • Interpersonal and team skills which enable you to build great relationships internally and externally
  • Highly confident, competent and articulate individual who can communicate professionally across all levels
  • Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude, and who follow through
  • Candidates looking to grow and develop a career with us over the medium to long term
  • Learning orientated
  • Resilient and flexible
  • People who care
  • Good listeners
  • A hands-on individual willing to go the extra mile for customers, colleagues and the business
  • Proficient with Microsoft Office, and online tools such as Gmail, Googledocs, and Dropbox
  • Do you have additional skills you can bring to the table? Tell us about them!

LOCATION: For the DMC role, we are looking for an experienced individual based in the UK. For B2B role, an in-person schedule in our Kyoto, Japan office. Relocation assistance is not available. Remote work in the UK may be considered for the right candidate.

Thanks to the return of travel, we have jobs available for the role of Destination Specialist. Please contact us at jobs@okujapan.com with your resume to apply.


Job responsibilities of Destination Specialists include but are not limited to the following:

  • Learning our trip destinations and individual itineraries in detail and becoming the point person for a particular destination or tour type
  • Taking calls and replying to emails from prospective travellers and travel advisors, often in rapid succession, throughout the day
  • Building rapport and understanding the needs of your travellers and travel advisors
  • Following up on leads to help determine the best trip fit for our travellers and the clients of our partner travel advisors and closing those sales
  • Preparing quotes and customizing them to ensure they meet the needs of your customers.
  • Booking and entering reservations and handling special requests and additional services
  • Supporting your customers with all pre, during and post trip questions, amendments and issues.
  • Connecting with your customers pre and post trip to ensure all goes to plan and listening to their feedback to ensure we continually improve our trips.
  • Building relationships with our customers that ensure they return again and again and tell their friends about their great experiences with us.
  • Ensuring that every detail of your traveller’s trip is perfectly organized and documented, including the administrative tasks this involves.
  • Do your utmost to ensure you are providing our travellers have a positive experience, from start to finish from their first enquiry to their post trip survey
  • Developing and writing custom itineraries and proposals
  • Communicating closely with our marketing and operations teams and other stakeholders to efficiently drive your book of business while ensuring the delivery of high-end service
  • Contributing to marketing initiatives including writing blog posts, contributing to documentation
  • Working and fully available 9-6 Monday – Friday. Additional hours may be necessary to achieve your goals and complete your work.
  • Occasionally, weekend work may be required
  • Occasionally, domestic or international travel may be required

Requested skills

  • Japan travel experience, preferably to diverse nature destinations
  • You have a passion for active and adventure travel with experience and knowledge of the destinations and activities we offer.
  • Experience in sales or customer facing roles where you have demonstrated your ability to understand customer needs, propose solutions, overcome objections and close sales.
  • Outstanding customer service and problem-solving skills.
  • An excellent eye for detail and administrative skills.
  • Able to multitask, prioritize and establish deadlines to ensure competing objectives are met.
  • Interpersonal and team skills which enable you to build great relationships internally and externally.
  • Highly confident, competent and articulate individual who can communicate professionally across all levels.
  • Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude, and who follow through.
  • Candidates looking to grow and develop a career with us over the medium to long term
  • Learning orientated
  • Resilient and flexible
  • People who care
  • Good listeners
  • A hands-on individual willing to go the extra mile for customers, colleagues and the business.
  • Proficient with Microsoft Office, and online tools such as Gmail, Googledocs, and Dropbox
  • Do you have additional skills you can bring to the table? Tell us about them!
  • We strongly encourage fluent Spanish and Italian speakers to apply
  • Must be fluent in English
  • Must have permission to work in Japan

*Please note we are not always able to reply to unsuccessful candidates on initial application

We are looking for a guide who is experienced and talented at leading multi-day tours with guiding throughout. Please contact us at info@okujapan.com with your resume to apply with the following points in mind:

  • Must be a guide licensed by the Japan Tourism Agency
  • Experience as a trekking guide a plus and a willingness to lead trekking tours welcome
  • In good physical health and physically active
  • Team player and able to work within tour budgets
  • Able to speak business level English or higher
  • Experience working with North American travelers
  • Skilled storyteller with an ability to explain Japanese culture, traditions, and history
  • Leave our travelers with fantastic memories of their time in Japan

御応募頂く際は、下記メールアドレスに履歴書+職務経歴書をご送付ください。
jobs@okujapan.com


募集の背景︓

私たち【奥ジャパン】は欧米のお客様を中心とした個人旅行、環境にも優しいウォーキングツアーを展開しています。

豊かな自然や里山、道・歴史、人、そして温泉を始めとする日本の奥座敷の魅力を伝える旅や、SDGsにもマッチした商品ラインアップを提供しています。

本社は京都にあり、熊野古道、中山道妻籠宿に支店を開設。本社メンバーは約30名フラットな組織で和気藹々としたチームです。加えて1/3が外国人という多国籍チーム︕英語の勉強にはうってつけ︕

インバウンド需要拡大に伴い、新しいメンバーをお迎えします︕


仕事の内容:宿、サービス、列車・バスの予約など、国内全般のツアー手配をお任せします。

【具体的には】

*宿・サービス・列車やバスの予約

*海外のお客様からのメールや電話対応(英語)

*責任者としてツアー顧客のサポート

*地元の方々との交流 など


対象となる方:経験者大歓迎︕★英語でのコミュニケーションが可能な方は尚良。

【具体的には】

<必須要件>

*英語での意思疎通(会話・メール)が可能な方

*基本的なPCスキル(Word・Excel)

★旅行手配業務の経験者は尚歓迎︕


勤務地:【本社】京都市下京区寺町通五条上ル⻄橋詰町762番地 京栄中央ビル5F


勤務時間:9:00〜18:00

★残業ほぼなし︕月平均10h程


給与 月給:24万円〜30万円

【手当】

★通勤手当(上限あり)

【昇給】

年1回

【賞与】

随時


待遇・福利厚生:

【試用期間】

6ヶ月。労働条件は本採用と同じです。

【保険制度】

・健康保険

・厚生年金

・雇用保険

・労災保険


休日・休暇 :週休二日制(土日)祝日

【有給休暇】

初年度10日、以後、毎年増。